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CSR

Sustainbility Management

think tomorrow

LOTTE DEPARTMENT STORE aims to be a sustainable, respectful
global company by practicing corporate social responsibility,
environmental value, and customer satisfaction.

Sustainability management

Sustainability management policy

In 2010, the Lotte Department Store declared our mid-to-long term vision for CSR and defined our responsibilities and policies in the economic, environmental, ethical, and social spheres, so as to establish an unequivocal framework for value assessment. Furthermore, we founded the Sustainability Management Committee to outline our goals in each field, introduced a new progress evaluation index, and implemented an evaluation and feedback system, to ensure systemic Undertaking of our plans and establish a management structure that takes us to the next level.

CSR policy

  • Economy

    Economy Striving to create new
    economic value and
    sustainable growth

  • Society

    Society Contributing to sustainable
    development at the national
    and local community levels
    through strategic CSR

  • Ethics

    Ethics Adhering to corporate ethics
    standard and creating a fair
    corporate culture

  • Environment

    Environment Preserving the natural
    environment and leading the
    movement to prevent climate
    change

Sustainability management structure

In 2010, the Lotte Department Store created a Sustainability Management Committee, with our CEO serving as the Chairman.
The Sustainability Management Committee, consisting of 9 executives from each department, discusses future strategies and directions and
reaches consensus on core projects.

Board of directors
    • Board of directors

      • Sustainability Management Committee

        Committee Chairman :
        CEO
        Committee member :
        executives of all departments
        • Committee executive office CSR division
        • Working-level subcommittees
            • Environmental management
            • CSR
            • Ethics management
            • HR management
            • Win-win cooperation
            • Customer-oriented management
          • Working-level subcommittee meeting (once a quarter)
            • Share and discuss current issues
            • Select core tasks for departm-ent, launch new goals
            • Compile and manage results
            Sustainability management committee (once a quarter)
            • Discuss and decide on compa-ny-wide strategies
            • Approve company-wide tasks and goals
            • Feedback on results
            Promote company-wide tasks
            • Share/communicate goals
            • Formulate detailed implemen-tation plans
            • Implement tasks

Internationalawards and certificates

DJSI World ‘Industry Group Leader’ logo

Selected as DJSI World Super Sector Leader

In September 2011, the Lotte Department Store has been incorporated into the DJSI (Dow Jones Sustainability Indexes) World for 3 consecutive years, and has been selected as the ‘Super Sector Leader’ signifying No. 1 in global retail sector for 3 consecutive years.

The DJSI is the world’s most prestigious sustainability evaluation index managed cooperatively by the Dow Jones Index and Swiss sustainability management firm SAM. The DJSI assesses sustainability management standards of global firms and selects/publishes the world’s leader in sustainability management so as to serve as a useful reference point for social responsibility investment. Being selected by the DJSI demonstrates the global recognition of Lotte Department Store’s competitiveness and potential.

UN Global Compact logo

UN Global Compact

The Lotte Department Store was the first in the industry to become a member to the UN Global Compact in January 2007.The Global Compact is a voluntary framework for global corporations based on 10 principles in the four fields of human rights, labor standards, environment, and anti-corruption. Members need to abide by the 10 principles outlined by the Global Compact and submit an annual report on their progress. At present, more than 100 firms worldwide are members to this initiative.

10 principles of the UN Global Compact

  • Human rights

    • Businesses should support and respect the protection of internationally proclaimed human rights.
    • Businesses should make sure they are not complic it in human rights abuses.

  • Labor Standards

    • Businesses should uphold the freedom of associate on and the effective recognition of the right to collective bargaining.
    • Businesses should uphold the elimination of all forms of forced and compulsory labor.
    • Businesses should uphold the effective abolition of child labor.
    • Businesses should uphold the elimination of discrimination in employment and occupation.

  • Environment

    • Businesses should support a precautionary approach to environmental challenges.
    • Businesses should underake initiatives to promote envir-onmental responsibility.
    • Businesses should enourage the development and diffusion of envirionmentally friendly technologies.

  • Anti-corruption

    • The company shall be against all kinds of corrupt-ions including unjust claims for prices and bribes

International awards and certificates on sustainable management

  • 2017.07LOTTE DEPARTMENT STORE

    Korea Chamber of Commerce and Industry, Selected as an excellent large company making a considerable contribution to the national economy Certified as an outstanding company in the distribution field for three consecutive years in the comprehensive company evaluation of economy, labor and other parts.

  • 2017.12LOTTE DEPARTMENT STORE

    Ministry of Gender Equality and Family, Obtained family-friendly company certificate Take a lead in family-friendly management, and relevant certificate on an exemplary institution

  • 2016.11 LOTTE DEPARTMENT STORE

    Ministry of Gender Equality and Family, Obtained family-friendly company certificate Take a lead in family-friendly management, and relevant certificate on an exemplary institution

  • 2015.09 LOTTE SHOPPING

    Dow Jones, SAM, DJSI World's renowned sustainability indices Included in the World Indices in 2015 for 7 consecutive years and selected as a leading company In the world's distribution for 6 consecutive years

  • 2014.09 LOTTE SHOPPING

    Dow Jones, SAM, DJSI World's renowned sustainability indices Included on the World Indices in 2014 for 6 consecutive years and selected as a leading company In the world's distribution for 5 consecutive years

  • 2014.11 LOTTE DEPARTMENT STORE

    Ministry of Gender Equality and Family, Obtained family-friendly company certificate Take a lead in family-friendly management, and relevant certificate on an exemplary institution

  • 2013.05 LOTTE DEPARTMENT STORE

    Ministry of Gender Equality and Family, Grand Prize for family-friendly management Excellent companies in the family-friendly management (family benefits)

  • 2013.09 LOTTE SHOPPING

    Dow Jones, SAM, DJSI (Dow Jones Sustainability Indices) World's renowned sustainability indices Included on the World Indices in 2013 for 5 consecutive years and selected as a super sector leader in the world's distribution field for 5 consecutive years

  • 2013.11 LOTTE DEPARTMENT STORE

    GWP Korea, Listed on the Korea's 100 good companies to work Grand Prize for the distribution field for 3 consecutive years among GWPs

  • 2012.08 LOTTE DEPARTMENT STORE

    Ministry of Gender Equality and Family, Obtained family-friendly company certificate Take a lead in family-friendly management, and relevant certificate on an exemplary institution

  • 2012.09 LOTTE SHOPPING

    Dow Jones, SAM, DJSI (Dow Jones Sustainability Indices) World's renowned sustainability indices Included on the World Indices in 2012 for 4 consecutive years and selected as a super sector leader in the world's distribution field for 3 consecutive years

  • 2012.11 LOTTE DEPARTMENT STORE

    Environment Foundation, Green Planet Award Excellent Company Contributing to the Conservation of Environment

  • 2012.11 LOTTE SHOPPING

    Knowledge Economy/JoongAng Ilbo, 2012 Green Ranking Excellent Company in the Environmental Management (First in the distribution/hotel and leisure)

  • 2012.11 LOTTE DEPARTMENT STORE

    Environment Foundation, Green Planet Award Excellent Company Contributing to the Conservation of Environment

  • 2009~2011 LOTTE SHOPPING

    Dow Jones, SAM, DJSI (Dow Jones Sustainability Indices) World’s most prestigious sustainability index Selected as the industry’s top 10 % in a financial/social/envi-ronmental value survey of 2,500 global firms Incorporated in the world index for 3 consecutive years and appointed super sector leader in the global retail sector for 3 consecutive years in 2011

  • 2011.02 LOTTE DEPARTMENT STORE

    BSI, ISO 27001 Acquired international accreditation of information protection as the first among Korean department stores

  • 2011.05 LOTTE DEPARTMENT STORE

    Korea Journalists Forum, Korea CSR Award Sustainability Award Selected as outstanding company for sustainability management practices Korea Journalists Forum

  • 2011.06 LOTTE DEPARTMENT STORE

    LOTTE DATA COMMUNICATION COMPANY, First Prize for group security Given First Prize as an affiliated company for activities to protect internal/external information including the obtaining of ISO 27001

  • 2011.08 LOTTE DEPARTMENT STORE
    (CEO Lee,
    Chul-woo)

    Ministry of Health and Welfare, ‘Favorable World for Given Birth’ contest Order of Civil Merit, Presidential Commendation Awarded for the campaigns aimed at encouraging family planning and recognized for family-friendly management

  • 2011.09 LOTTE DEPARTMENT STORE

    Group Data Protection Committee, Grand Prize for information protection of LOTTE GROUP Group's official prize for affiliates with the great capacity of information protection (launching in 2011)

  • 2011.12 LOTTE SHOPPING

    Knowledge Economy/JoongAng Ilbo, Awarded 2011 Green Ranking Selected as an excellent company for environmental management (Ranked first for the consumer and commercial service sector)

  • 2010.05 LOTTE DEPARTMENT STORE

    Korea Journalists Forum, Korea CSR Award Environment and Ecology Preservation Award / Environment Minister’s Award Selected as outstanding com-pany for CSR (environmental value management) activities Awarded for environment and ecology preservation, receiv-ed the Environment Minister’s Award

  • 2010. 2011 LOTTE DEPARTMENT STORE

    Ministry of Health and Welfare, Order of Civil Merit, Presidential Citation in the Better World for Giving Birth Contest Selected as Individual/Company for childbirth promotion campaign and internal/external family-friendly management

  • 2010.11 LOTTE DEPARTMENT STORE

    Ministry of Environment, Environment-friendly Industry and Low-Carbon Green Growth Contribution Award Prime Minister’s Commendation Selected as outstanding comp-any for environmental value management practices

  • 2010.11 LOTTE DEPARTMENT STORE

    Ministry of Health and Welfare and KBS, Korea Human Award KBS Chairman Award Selected as outstanding comp-any for sharing and mentoring activities

  • 2010.12 LOTTE DEPARTMENT STORE

    Hankook Ilbo and National Council of NPO, Korea Volunteering and Sharing Award Recognized for the sincere efforts in spreading the culture of sharing through CSR and community development activities

  • 2007, 2009 LOTTE DEPARTMENT STORE

    Korea Green Foundation, LOHAS Management Award Awarded for outstanding environmental management

  • 2009 HEAD OF THE PLANNING DIVISION

    Ministry of Environment, Ministry of Environment Commendation for contribution in environmental preservation Commended for outstanding environmental value managem-ent planning and implementation

  • 2009.11 LOTTE DEPARTMENT STORE

    Ministry of Environment, Ministry of Environment Green Practice Award "lotte Department Store Envir-onmental Value Management" awarded as the most outstanding case study in the Ministry of Environment’s contest

  • 2009.11 LOTTE DEPARTMENT STORE

    Ministry of Health and Welfare, Family-friendly Company Certificate Certified for being a leader and role model of family-friendly management practices and policies The core evaluation index included adherence to legal regulations, flexible working hour policies, and employee support policies

  • 2008.11 LOTTE DEPARTMENT STORE

    Ministry of Knowledge Economy KEMCO, Presidential Commendation for energy conservation Awarded for outstanding perfo-rmance in the "subtracting energy, adding love" campaign.
    Savings generated from the energy conservation measures at all branches were donated to low-income households for winter heating

  • 2008.12 LOTTE DEPARTMENT STORE

    Korea Communications Commission, Grand Prize for information protection Prize awarded by the government to private-sector companies with the great capacity to protect information

  • 2007.12 LOTTE DEPARTMENT STORE Ilsan Branch

    National Council of NPO, International Green-roof Award First in the industry to receive recognition for environment-friendly rooftop park

Communication with interested parties

Communication channel among stakeholders

Communication channels
  • Communication channels
    • Customers
      • Customer satisfaction survey VOC system
      • Customer service center
      • CMR system customer management
      • Customer feedback
      • Customer mentor policy
      • Solutions to
      • customer grievances
      • Product quality and safety
      • Customer safety Privacy protection
    • Employees
      • Employee satisfaction survey
      • ‘Nanoomjari’ counseling center
      • CEO-employee meeting Intranet
      • Idea system, company newsletter
      • Labor-management conference
      • Work and life
      • balance Training and self-development opportunities
      • Fair assessment and rewards Protection of human rights
      • and interests
    • Suppliers
      • Supplier satisfaction survey, supplier convention
      • CEO-supplier meetings, staff workshop
      • ‘Open Notes’ with colleagues
      • Mutual growth with suppliers
      • Fair trade
      • Spreading environmental management
    • Shareholders
      • Regular
      • shareholders’ meeting
      • IR activities Conference calls
      • ANNUAL REPORT
      • Financial results
      • Brand value
    • Local companies
      • CSR activities
      • Environmental value management
      • Community activities report
      • Contribution to local communities
      • Creating jobs
      • Community activities
      • Environment-friendly management activities
    • Government
      • Participation in government meetings
      • MOU with various departments
      • Environment-friendly
      • management CSR
      • Economic contribution

Sustainability report

Sustainability report

Sustainability report images

Think Tomorrow

The Lotte Department Store sustainability report is published under the title <Think Tomorrow> which signifies our endeavor to create a sustainable society in the future. Under our goal of becoming a respected global sustainable company, the Lotte Department Store has been publishing an annual sustainability report since 2005, outlining our accomplishments and progress in sustainability management. Marking our eighth issue, the Lotte Department Store sustainability report will open new doors of communication to bring us closer to our partners and all interested parties.

Sustainability report