LOTTE DEPARTMENT STORE endeavors to practice compliance
management through autonomous compliance program and
settle fair and ethical work environment.
Fair trade CP
Concept of CP
The Fair Trade Compliance Program (CP) stands for the supplementary system and norms of action set up by businesses to facilitate voluntary compliance to the fair trade laws.
The Fair Trade Commission encourages the Fair Trade Compliance Program by mitigating sanctions when businesses working under the CP are found to be guilty of a violation.
Key components of CP
LOTTE DEPARTMENT STORE's Compliance Management Policy
In establishing and operating the compliance management system aiming at anti-corruption, resolution of conflict of interests, and compliance with fair trade, LOTTE DEPARTMENT STORE sets forth and hereby declare to practice standards that all employees shall obey as standard of right actions and value judgement, in order to make fair and ethical work environment.
The above compliance management policy and the results will be published to all employees and there will be continued training and review to implement the policy.
In addition, LOTTE DEPARTMENT STORE is committed to conducting activities to improve compliance management system such as anti-corruption activities on an ongoing basis by setting up its compliance management objectives to implement compliance management policy and allowing autonomous compliance managers with independent authority and responsibility to do activities.
CEO & President of LOTTE SHOPPING CO., LTD Kang Hee-tae
On September 19, 2001, the Lotte Department Store became the first in Korea’s retail to host a Fair Trade CP Declaration Ceremony by inviting our CEO.supplier officials, FTC officials, and the press, where we publicly declared our commitment to creating a fair and transparent retail transaction environment, preventing violations through voluntary compliance to the fair trade law, and leading the industry as a role model for fair trade. Furthermore, we created a Fair Trade CP Committee that offers training programs for all employees, monitoring and auditing, and sanctions for violation.
As part of our efforts, we became the first in the retail industry to host a website citizen complaints on fair trade, so as to compile opinions from suppliers related to fair trade and further develop.Please leave comments or suggestions related to any complaint, inconvenience, and other areas of improvement that you think of as our suppliers. We will humbly listen to these suggestions and try our best to address them soon.Employees and colleagues at supplier companies! We believe that your continued interest and support for our online complaint website will help both the Lotte Department Store and our suppliers to take a new step into our future. Thank you.
Lotte Shopping Co, Ltd Fair Trade CP adminstror
Commitment to CP
On September 19, 2001, the Lotte Shopping Co., Ltd. held a Fair Trade Compliance Program declaration ceremony by inviting Lotte’s CEO, directors and executives, Fair Trade Commission officials, the Korea Chamber of Commerce & Industry, department store association officials, and the press. On December 18, 2001, we won the approval of the board to appoint Fair Trade CP administrators who will report the monitoring results and future plans to the board once every half-year term. These measures show Lotte’s public commitment to creating a fair and transparent retail environment, preventing violations through voluntary compliance to the fair trade laws, and leading the industry to act as a role model in fair trade. The employees of Lotte Shopping Co., Ltd. will continue to develop a deeper understanding of the fair trade laws to ensure that there are no further violations.
Fair Trade Compliance Program background
The Compliance program administrator will hold all responsibilities and authorities related to fair trade in place of the CEO and provide CP training for all employees for the prevention of violation, monitor and improve CP performances, call forth a Sanctions Committee in case of violation, and submit a report to the CEO and board regarding the CP plans and operation results.
Fair Trade CP Committee organizational chart
The Fair Trade CP Committee is a unit directly reporting to the CEO, and it offers continuous training, monitoring, auditing, and sanctions for violations.
Contact info for CP administrators
|By office||Branch/department||TEL||Main number||Administrator|
|Headquarters||Fair Trade CP Division||02-2118-2162~4||02-771-2500||-|
|Product headquarters||Fashion Accessorie MD 1 Team||02-2118-2867||02-771-2500||Kim, Hun-seong|
|Fashion Accessories MD 2 Team||02-2118-2469||02-771-2500||Park, Seong-ho|
|Ladies Fashion MD 1 Team||02-2118-2763||02-771-2500||Kim, Dae-won|
|Ladies Fashion MD 2 Team||02-2118-2802||02-771-2500||Lim, Jeom-tack|
|Young Fashion MD 1 Team||02-2118-2838||02-771-2500||Kim, Bo-young|
|Young Fashion MD 2 Team||02-2118-2816||02-771-2500||Han, Seong-hoon|
|Men’s MD 1 Team||02-720-7343||02-771-2500||Cheon, Ji-yong|
|Men’s MD 2 Team||02-2118-2338||02-771-2500||Park, Jeong-heon|
|Children/Sports MD 1 Team||02-2118-2691||02-771-2500||Kang, Woo-jin|
|Children/Sports MD 2 Team||02-2118-2669||02-771-2500||Lee, Ho-seok|
|Food MD 1 Team||02-2118-2625||02-771-2500||Kim, Tae-gun|
CP operation summary
The Lotte Department Store carries out voluntary compliance to fair trade practices through efficient education, monitoring, sanctions,
evaluation, and feedback.
Establishing/the industry’s LEADING CP
Efficient education program
CP operation progress
First in the industry to hold a
<Fair Trade CP Declaration Ceremony>
International awards for fair trade
Awarded with the gold prize for the 1st CP evaluation contest held by the Korea Fair Competition Federation
Awarded with the FTC Chairman Award for the 4th fair trade day celebration
Ranked AA in the CP evaluation by the FTC highest among 60 participating companies
Ranked A in the CP evaluation by the FTC
First in industry to hold a <Fair Trade CP Dec-laration Ceremony>
Appointed CP administrator
First in Korea’s retail industry to create a unit specializing in Fair Trade CP
Conducted supplier satisfaction survey
Hosted Fair Trade CP declaration ceremonies for each branch
Training for store managers/division heads in the product and sales headquarters
Introduced the fair trade online training program
Reflected CP results in KPI (Key Performance Index)
Held workshops to nurture fair trade professionals
Conducted fair trade tests for product and sales headquarters
Sent fair trade administrator letters
Held fair trade training sessions in collabora-tion with the Seoul National University’s Center for Competition Law
Workshop for CP managers and relevant staff in Feb (1 time) / May (1 time) / Nov (2 times)
Held workshop for persons in charge of CP
Held workshop for persons in charge of CP
Conducted the distribution win-win test for employees
When to use the CP handbook
When you have any questions regarding the relationship with suppliers, labeling and advertising, and any other issues related to free trade, do not hesitate to refer to the CP handbook.
CP handbook publication status
Compliance issues can occur across every part of our business and are associated with a wide range of regulations.
Accordingly, we provide you Acts and Guidelines in relation to Fair-trade,Anti-corruption that are the most influential areas of compliance in Korea.
For further inquiries, refer to the websites of the Korea Fair Trade Commission, Anti-corruption and Civil Rights Commission, and Office of Legislation.
CP handbook publication status
01Monopoly Regulation and
02Act on Fair Transactions in Large
03Act on Fair Labeling and Advertising
05Act on the Regulation of Terms
06Product Liability Act
07Public Notice of Critical Information
08Public Notice of Detailed Guidelines
09Act on the Consumer Protection
10Installment Transactions Act
11Improper Solicitation and Graft Act
12Enforcement Decree of the Improper
Download fair trade educational documents